Feven Hiruy
fevenhiruy73@gmail.com
+9710555571592
AE
About Me
I am excited to apply for the Virtual Assistant role. Currently, I work as an Administrative Assistant at a real estate company in Dubai, where I manage diverse tasks requiring organization and multitasking. Previously, I was a Customer Service Representative for Instacart Care, providing both chat and voice support. This role honed my communication skills and expertise in tools like Zendesk.
With experience in administration and customer service, I am confident in my ability to contribute effectively to your team. I would welcome the opportunity to discuss how my skills align with your needs.
Basic Information
Full Name
Feven Hiruy
Email Address
fevenhiruy73@gmail.com
Phone
+9710555571592
Location
AE
Education
Education Completed
Bachelor Degree
Institution/School
Adama Science and Technology University
Field of Study
Computer science and engineering
Graduation Year
June 2022
Current Enrollment
Not Currently Enrolled
GPA/Grade
2.72
Certifications
Achievements
Work & Experience
Company Name 1
Mmcy Tech
Job Title
Customer Service Representative
Start Date
01/01/2024
End Date
31/05/2024
Job Description
Provided exceptional customer service by professionally addressing inquiries and resolving issues via calls using Zendesk. Maintained accurate customer records, ensured timely resolutions, and achieved a 95%+ monthly customer satisfaction rating. Successfully reduced call handling time by 20% through efficient communication strategies.
Company Name 2
Masar Al Ameen Real Estate
Job Title
Telemarketing Specialist/ Admin
Start Date
15/11/2023
End Date
31/05/2024
Job Description
Managed property advertisements and listings, drafted contracts and agreements, and ensured compliance with RERA regulations. Coordinated with developers for renewals and NOCs, maintained client records in CRM, and conducted outbound calls to generate leads. Assisted clients with property transactions, including negotiations, contracts, and paperwork, while overseeing property upkeep and regulatory requirements.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Software Engineering
Creative Skills
Graphic Design | Graphic Design | Video Editing | Branding & Visual Identity
Business Skills
Digital Marketing | Social Media Management | Customer Relationship Management (CRM) | Market Research
Communication