Joana Lou Tapangco
jtapangco2012@gmail.com
09052781791
PH
About Me
I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.
Basic Information
Full Name
Joana Lou Tapangco
Email Address
jtapangco2012@gmail.com
Phone
09052781791
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
University of Batangas
Field of Study
HRSM
Graduation Year
2005
Current Enrollment
Graduated
GPA/Grade
2
Certifications
Achievements
Work & Experience
Company Name 1
Veeva System
Job Title
Data Steward / Researcher
Start Date
06/09/2024
End Date
19/07/2024
Job Description
Research the Internet in the healthcare domain.
Place outbound calls to healthcare practitioners and organizations.
Apply newly-verified data elements to database records on an electronic sheet e.g: Google sheet.
Provide updates to and maintain Healthcare providers (HCP’s) and Healthcare Organizations (HCO’s) data.
Rectify incorrect data elements.
Meet and maintain daily performance goals for speed and accuracy.
Company Name 2
Integrity Net
Job Title
Call Center Agent / CSR
Start Date
11/05/2021
End Date
23/12/2022
Job Description
Responding promptly to customer inquiries through inbound and outbound calls, email and chat.
Processing files, forms, application and request.
Acknowledging and resolving customer complaints.
Keeping record of customer interaction, transaction, comment and complaints.
Ensure customer satisfaction and provide professional customer support.
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information.
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Project Management | Digital Marketing | Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM) | Market Research
Communication