Ladylyn Nara
ladylynrhoxcent@gmail.com
9856350975
PH
About Me
My name is Ladylyn R. Nara, I've been in a call center industry for more than 9 years. That's a combination of the following experience below.
1 year and 5 mos - as member experience advocate for health insurance in the US, where I handled benefits, eligibility, billing, and medical claims.
3 years - as Chat Support in one of the leading movie streaming app in the USA.
1 - year as part of Installation Call-thru (Admin task / Back office) in Tech Mahindra Limited
2 years and 9 months - as Customer Care Specialist / Technical support in Iconnect Convergence Inc.
Having all of these experiences, I can tell you that I surely deliver your expectations. I would like to have a call or chat with you at your most convenient time.
Basic Information
Full Name
Ladylyn Nara
Email Address
ladylynrhoxcent@gmail.com
Phone
9856350975
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Ladylyn Nara
Field of Study
Computer Science Associates
Graduation Year
2014
Current Enrollment
Graduated
GPA/Grade
3
Certifications
Achievements
Work & Experience
Company Name 1
Sagility
Job Title
Healthcare Advocate
Start Date
30/06/2023
End Date
30/11/2024
Job Description
Providing a customer support thru inbound call. Such as checking eligibility and benefits, provide a resolution for denied medical claims, and billing information.
Company Name 2
The ResultsCX
Job Title
Viewer's experience Advocate
Start Date
25/07/2020
End Date
02/05/2023
Job Description
Provide customer support via chat. Helps customer to pay their monthly premium, walk them through on how to navigate and troubleshoot the movie streaming app on their chosen devices, and admin task.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Graphic Design | Photography | Graphic Design | Photography
Business Skills
Social Media Management | Product Management | Customer Relationship Management (CRM)
Communication