I am a highly skilled Quality Assurance Specialist with a proven track record of ensuring excellence in customer service and operational efficiency. With experience in technical support for a telco account and Amazon devices, I have developed a sharp eye for detail and a passion for delivering seamless client experiences. My role as a Quality Assurance professional allowed me to monitor performance, analyze data, and implement strategies that enhanced productivity and customer satisfaction. Transitioning into web content creation, I combined creativity with technical expertise to develop professional, engaging, and SEO-friendly websites. I focused on crafting content that not only captured the audience’s attention but also elevated clients' online presence, helping businesses build credibility and attract more visitors.