Hi, my name is Hazna Isabel Nabua, but you can call me Hazy. I am a seasoned professional with nearly 9 years of experience in the BPO industry, specializing in healthcare accounts. Back on my corporate days, I was a healthcare associate, climbed up the ladder as being an SME, Quality Auditor, Trainer and became a Team Lead in God's will. Experience Summary: Over the course of my career, I have developed a diverse skill set, handling both inbound and outbound processes, as well as back-office operations. My expertise includes: Inbound Support: Eligibility checks, insurance verifications, and claim denial processing. Outbound Support: Pre-registration, collections, insurance verifications, and appointment scheduling. Back-office Operations: Claims processing, claim denials, referrals, and DFNB/eFR tasks. I have worked extensively in both member services and provider services, giving me a well-rounded understanding of healthcare-related processes. Additionally, I have 2 years of experience as a Team Lead/Supervisor, where I honed my leadership, management, and team development skills. I am highly organized, adaptable to change, and committed to delivering high-quality work within deadlines. As a team player with a solutions-oriented mindset, I thrive in collaborative environments and am always eager to take on new challenges.Hi, my name is Hazna Isabel Nabua, but you can call me Hazy. I am a seasoned professional with nearly 9 years of experience in the BPO industry, specializing in healthcare accounts. Experience Summary: Over the course of my career, I have developed a diverse skill set, handling both inbound and outbound processes, as well as back-office operations. My expertise includes: Inbound Support: Eligibility checks, insurance verifications, and claim denial processing. Outbound Support: Pre-registration, collections, insurance verifications, and appointment scheduling. Back-office Operations: Claims processing, claim denials, referrals, and DFNB/eFR tasks. I have worked extensively in both member services and provider services, giving me a well-rounded understanding of healthcare-related processes. Additionally, I have 2 years of experience as a Team Lead/Supervisor, where I honed my leadership, management, and team development skills. I am highly organized, adaptable to change, and committed to delivering high-quality work within deadlines. As a team player with a solutions-oriented mindset, I thrive in collaborative environments and am always eager to take on new challenges.