Talent Headshot
IRMA PALACPAC
irmavpalacpac@gmail.com
09350034607
PH
About Me
Accomplished professional with years of experience as an operating room staff nurse and phlebotomist who is flexible, goal-oriented, industrious, and always willing to learn. Former customer care specialist outside the healthcare industry. A dual degree holder, with a BS in Commerce and BS Nursing.
Basic Information
Full Name
IRMA PALACPAC
Email Address
irmavpalacpac@gmail.com
Phone
09350034607
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
De Los Santos STI
Field of Study
Bachelor of Science in Nursing
Graduation Year
2009
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Padre Pio Maternity and Medical Hospital
Job Title
Operating Room Staff Nurse
Start Date
09/06/2022
End Date
15/11/2024
Job Description
- Documenting patient care accurately and completely in the medical record. - Answering phone calls and inquiries. - Assisting the surgeon and surgical team during procedures by passing instruments, holding retractors, and managing the sterile field. - Collaborating with anesthesia providers to ensure the patient is safely sedated and comfortable throughout the procedure. - Monitoring the patient's vital signs and responding promptly to any changes or concerns. - Administering medications and other treatments as ordered by the surgeon or anesthesia provider. - Providing emotional support and reassurance to patients and their families throughout the surgical experience.
Company Name 2
IBM - Concentrix
Job Title
Customer Care Specialist
Start Date
15/02/2014
End Date
14/01/2016
Job Description
- Answers inquiries by clarifying desired information, locating, and providing information. - Resolves problem by clarifying issues, researching answers and alternative solutions. - Manage and resolve customer complaints. - Provide customers with product and service information. - Update existing customer information.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication