Company Name 1
The Results Company
Job Title
AUTH INTAKE CSR II
Job Description
As part of my responsibilities, I oversee the prior authorization process. My main objective is to ensure that the clinical details of the patient are accurate and complete for authorization approval. This entails a thorough review of the ICD-9, ICD-10, and CPT codes. In order to carry out this task, I engage in outbound communication with the relevant parties, including doctors, providers, and nurses, via phone or fax.
Company Name 2
Continuum Global Solutions
Job Title
Associate II, Customer Care
Job Description
A customer advocate who works to keep customers happy and prevent them from switching to a competitor. They may also work on internal retention, which focuses on employees. Responsibilities include communicating with customers, developing retention strategies, and negotiating contracts.