Joy Doceo
joyrosetedoceo@gmail.com
09954503089
PH
About Me
I'm Joy Doceo. Working as a Call center agent in a Health care account for 5 years in a different company. Some of them are insurance companies and others are Medical Supplies.
As of my present work, I'm working as a representative in a medical supply in the US. Doing some back office such as responding to emails regarding patients' medical supply orders and calling patients regarding their availability for home visits. Resupply back order supplies. Reporting directly to the client about the end of the day Task.
Basic Information
Full Name
Joy Doceo
Email Address
joyrosetedoceo@gmail.com
Phone
09954503089
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Our Lady of Guadalupe college
Field of Study
BS NURSING
Graduation Year
2012
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Microsourcing
Job Title
CCS
Start Date
End Date
Job Description
Working as a Customer Care Representative in a Durable Medical equipment Company in the United States.
We are supplying DME supplies for patients.
Re-processing Back order supplies.
Scheduling Respiratory therapist home visit for patient's ventilator set-up, troubleshoots and Care plans.
Assisting email concerns such as ordering supplies for Invasive and Non-Invasive Trach's patients, Scheduling RT Home visits, sending Ventilators data download to Medical doctors and RAE's.
Billing Formula milk to pharmacy before dispensing.
Reviewing MD's request/RX for Ventilator Settings for home visit.
Also doing stock check in warehouse before sending out supplies.
Coordinating to location dispatchers to get ETA for the RT schedule home visits.
Assisting patients through phone calls regarding their supplies and availability for the home visit schedules.
Transferring Data for resupply stocks.
Company Name 2
DME SERVE
Job Title
CCS
Start Date
22/02/2022
End Date
28/06/2022
Job Description
Calling Insurance to check patients eligibility for DME especially in Diabetes Supplies.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
SEO & SEM | Social Media Management | Customer Relationship Management (CRM)
Communication