John Olan Esparas
johnolanesparas@gmail.com
09610785336
PH
About Me
Hi, my name is John Olan Esparas, and I’m 27 years old. With over six years of experience in customer service as both an associate and supervisor, I have successfully led teams, optimized healthcare resources, and enhanced customer satisfaction. In addition, my nearly three years of experience in utilization management have allowed me to conduct reviews, improve processes, and ensure compliance while maintaining high operational efficiency and service quality standards in dynamic environments.
Basic Information
Full Name
John Olan Esparas
Email Address
johnolanesparas@gmail.com
Phone
09610785336
Location
PH
Education
Education Completed
High School
Institution/School
Rizal Experimental Station and Pilot School of Cottage Industries
Field of Study
Hotel and Restaurant Services
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Dalles Management
Job Title
Account Manager
Start Date
01/04/2024
End Date
30/12/2024
Job Description
As an Account Manager, you will be responsible for fostering strong client relationships to ensure satisfaction, loyalty, and alignment with their business needs. You will lead a team to execute strategic initiatives, exceed sales targets, and leverage market analysis to identify growth opportunities.
Key responsibilities include creating detailed performance reports, collaborating with cross-functional teams to drive revenue growth, and adapting services based on market trends and client feedback. Your leadership will inspire the team to consistently achieve sales goals and deliver exceptional client experiences. This role demands strategic thinking, proactive collaboration, and a results-driven approach.
Company Name 2
ResultsCX
Job Title
Team Leader/Supervisor
Start Date
01/09/2019
End Date
30/11/2024
Job Description
As a Team Leader/Supervisor in a BPO environment, you will oversee and manage a team of 10+ agents to achieve performance targets and deliver exceptional customer service. Your role includes hiring, coaching, and conducting performance evaluations to foster a positive and productive team environment.
Key responsibilities include:
Team Leadership: Motivate and guide team members to meet and exceed performance metrics while maintaining high morale.
Operational Support: Ensure agents have access to necessary tools, up-to-date resources, and support for resolving customer issues effectively.
Performance Monitoring: Conduct regular call monitoring, desk-side coaching, and provide constructive feedback to enhance individual and team performance.
Documentation and Process Improvement: Maintain accurate records of team activities and resolutions, implement updates from training sessions, and streamline workflows to boost efficiency and service quality.
This role requires strong leadership, operational oversight, and a commitment to continuous improvement in a fast-paced BPO setting.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Project Management | Product Management | Customer Relationship Management (CRM) | Business Analysis
Communication