Rome Paris Denmark Dumadag
romeparisdenmarkdumadag@gmail.com
09177417015
PH
About Me
I’m Rome Paris Denmark Dumadag, and I bring over four years of experience in customer service and administrative roles. I’ve worked with companies like BotMD, where I supported healthcare providers by managing inquiries, conducting reviews of AI interactions, and coordinating schedules using Amion. I also had the opportunity to represent the company at conventions, showcasing its innovative AI solutions to potential clients. At BARK, I focused on delivering exceptional customer experiences, and resolving issues through various channels, such as email, chat, SMS, and phone, while utilizing tools like Zendesk and Shopify to ensure seamless interactions.
Throughout my career, I’ve honed my communication, problem-solving, and organizational skills, enabling me to thrive in fast-paced and detail-oriented environments. I’m tech-savvy and quick to adapt to new tools, having worked with platforms like Salesforce, Zendesk, QuickBooks, and Help Scout. Beyond work, I’m passionate about learning new things, planning my upcoming wedding, and enjoying hobbies like binge-watching movies and playing video games. I’m enthusiastic about bringing my experience and proactive approach to contribute to the success of any team I join.
Basic Information
Full Name
Rome Paris Denmark Dumadag
Email Address
romeparisdenmarkdumadag@gmail.com
Phone
09177417015
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
AMA University
Field of Study
Bachelor of Science in Information Technology
Graduation Year
Undergrad
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
BotMD
Job Title
Loyalty Associate
Start Date
14/11/2013
End Date
01/11/2024
Job Description
At BotMD, I provided exceptional customer support to healthcare providers through email and chat, ensuring timely and effective resolution of their concerns. I conducted detailed reviews of AI interactions to assess accuracy, providing feedback to improve the bot’s performance and user experience. In addition, I was responsible for managing and updating doctors’ and nurses’ schedules using Amion, which facilitated seamless department coordination and improved operational efficiency. I also represented the company at conventions, where I promoted BotMD’s AI solutions to potential clients, answered inquiries, and contributed to the company’s business development efforts.
To enhance the customer experience, I created comprehensive documentation that empowered users to troubleshoot and resolve common issues independently. I worked directly with clients to resolve issues such as login access, bot functionality, and service requests, ensuring consistent communication and status updates. Additionally, I collaborated with internal teams to implement innovative customer engagement strategies, including identifying super users, launching proactive email campaigns, and enhancing loyalty programs. These initiatives strengthened client relationships and improved overall user satisfaction.
Company Name 2
BARK, Inc.
Job Title
Food Specialist, Happy Ambassador
Start Date
30/07/2021
End Date
14/05/2024
Job Description
At BARK, I delivered exceptional customer support to pet parents across multiple communication channels, including email, chat, SMS, and phone, utilizing Zendesk as the primary platform. My responsibilities included resolving billing inquiries, troubleshooting product issues, and addressing customer concerns empathetically and efficiently. I developed a deep understanding of the company’s products and services, enabling me to provide personalized solutions and ensure a positive customer experience.
Through my work, I refined my ability to handle a high volume of inquiries while maintaining a high standard of service quality. I worked closely with internal teams to identify and resolve recurring issues, which helped improve overall customer satisfaction. My role also required adaptability to a fast-paced, results-driven environment, where I consistently met or exceeded performance metrics. These experiences helped hone my communication skills, attention to detail, and ability to build trust with customers.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Machine Learning & AI
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication