Company Name 1
Convey Health Solutions
Job Title
Member Service Advocate
Job Description
Healthcare Account
I am responsible for taking inbound calls, HIPAA Compliance, verifying member's information, processing order for over-the-counter medicine, explaining the benefit and coverage, and help them if they have concern about their shipping delivery, missing item, order status and etc. Ensure that the information of the member is correct before proceeding with the call and make sure that the of 3rd party is authorize on behalf of the member.
Company Name 2
Convey Health Solutions
Job Title
Customer Support Advisor
Job Description
I am responsible for taking inbound calls from agents/broker/client.
Technical support and help the agent them if they have concern about their training process.