Kenneth lynard yu
kenyu010395@gmail.com
09766436415
PH
About Me
https://www.loom.com/share/10fd0689e7ef43c8af5abad24920542b?sid=a94cf703-1d80-428e-bd96-0d36f4c1eae8
Basic Information
Full Name
Kenneth lynard yu
Email Address
kenyu010395@gmail.com
Phone
09766436415
Location
PH
Education
Education Completed
High School
Institution/School
Field of Study
Graduation Year
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Expedia
Job Title
Customer Service
Start Date
End Date
Job Description
Assisted customers with cancellations, refunds, and booking changes via email and outbound calls. Resolved booking issues, answered inquiries about the reservation process, and provided exceptional customer service through active listening and strong interpersonal skills. Managed guest complaints and offered complimentary services in hardship cases.
Company Name 2
Domino's
Job Title
Customers service representative
Start Date
End Date
Job Description
Assisted customers with menu selection, answered questions patiently, and ensured order accuracy. Suggested upgrades and related menu items to achieve upselling goals and provided detailed descriptions of menu options to educate customers.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Product Management | Customer Relationship Management (CRM)
Communication