My name is Jenevev, and I have experience as a Customer Service Representative in the U.S. healthcare industry. In my previous role, I was responsible for a wide range of tasks, including collecting copays, verifying insurance information, addressing medication concerns, and providing coverage assistance to patients. This role honed my ability to navigate complex healthcare systems while delivering clear, empathetic, and accurate information to clients. I developed strong communication, problem-solving, and organisational skills, which allowed me to manage patient inquiries efficiently and resolve issues effectively. My attention to detail, combined with a deep understanding of healthcare coverage, enables me to deliver exceptional service in a medical customer service setting. I am eager to apply these skills to a Medical Customer Service Representative role and contribute to delivering positive outcomes for patients and healthcare providers.