Abraham Tumaneng
the6thdot@gmail.com
+639279568447
PH
About Me
I'm a graduate of Nursing and currently a Licensed Professional Nurse here in the Philippines. I have experience in customer service both remotely and in person. I also have experience in pre-authorization and as a Nurse/Phlebotomist. I am an observant person and very keen on details, I am easily trained and can start at the earliest possible date.
Basic Information
Full Name
Abraham Tumaneng
Email Address
the6thdot@gmail.com
Phone
+639279568447
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
PLT College Inc.
Field of Study
Nursing
Graduation Year
2013
Current Enrollment
Graduated
GPA/Grade
79.5 Board Rating
Certifications
Achievements
Work & Experience
Company Name 1
Philippine Red Cross Nueva Vizcaya Chapter
Job Title
Nurse /Phlebotomist
Start Date
01/09/2018
End Date
31/12/2021
Job Description
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Screen blood donors and check medical history for eligibility to donate blood
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Preparing patients before drawing blood
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Explaining blood draw procedures to patients and answering any questions about the process
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Following all health and safety protocols and procedures to maintain sanitary work areas
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Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
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Verifying patient information and labeling blood samples properly
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Accurately updating patient information in the organization’s database
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Helping nervous or frightened patients remain calm during blood draws
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Working with supervising physicians and following their directions at all times
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Monitor donors after blood donation until recovery
Company Name 2
Say Yes Dog Training
Job Title
Customer Happiness Virtual Assistant
Start Date
01/01/2022
End Date
31/10/2024
Job Description
◆
Facebook Onboarding
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Monitoring Website and Classroom Comments: Regularly reviewing and moderating comments on the DogsThat website and within online classrooms.
◆
Customer Support (Zendesk): Handling customer support inquiries and tickets via the Zendesk platform, ensuring timely and efficient resolution of issues.
◆
CRM Notifications: Managing and responding to notifications within the Customer Relationship Management (Keap) system to maintain accurate and up-to-date customer records.
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First Failed Payment Monitoring: Monitoring and addressing instances of first failed payments, ensuring proper follow-up and customer communication.
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Facebook Advertising Comment Responses: Regularly reviewing and responding to comments on Facebook ads.
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Meta Inbox Management: Handling messages and inquiries received through the Meta Inbox (Facebook and Instagram), ensuring prompt and professional responses.
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Facebook Spam Monitoring: Regularly checking for and addressing spam activity on Facebook, including blocking and reporting as necessary.
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Updating Classroom Comps Data: Keeping track of and updating data regarding comped students in the online classrooms.
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Weekly Classroom Growth Tracking: Monitoring and reporting
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Social Media Management | Customer Relationship Management (CRM)
Communication