Company Name 1
Lead Heroes
Job Title
Appointment Setter
Job Description
• Made 100+ outbound calls daily to introduce clients to products and services, consistently exceeding
performance targets.
• Maintained 98% appointment confirmation rate through effective follow-ups.
• Set an average of 15 qualified appointments per week, contributing to a 20% increase in team sales
pipeline
Job Title
Customer Service Representative
Job Description
• Resolved 95% of customer inquiries on the first contact via phone, email, and chat, improving overall
satisfaction scores.
• Handled 50+ calls daily, addressing inquiries, resolving complaints, and ensuring seamless customer
experiences.
• Handle customer complaints and escalate complex issues.