Jessoph DAPITON
jessdapiton@gmail.com
09321355178
PH
About Me
I am dedicated and results-oriented with over 11 years of extensive experience in the Business Process Outsourcing (BPO) industry and demonstrated expertise in managing various aspects of BPO operations, including healthcare customer service, billing, technical support, sales, and back-office processes. Proven track record of delivering exceptional results, driving efficiency improvements, and ensuring client satisfaction. Adept at implementing process enhancements, and fostering a culture of continuous improvement. Possess strong communication and problem-solving skills, with a passion for excellence in every aspect of BPO service delivery.
Basic Information
Full Name
Jessoph DAPITON
Email Address
jessdapiton@gmail.com
Phone
09321355178
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
UNIVERSITY OF CEBU
Field of Study
Computer Science
Graduation Year
N/A
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
ADAPTHEALTH
Job Title
CUSTOMER SERVICE SPECIALIST
Start Date
09/12/2019
End Date
11/01/2025
Job Description
Responding to Inquiries: Assist customers with inquiries and concerns. Providing excellent customer service.
Providing Information: Offering detailed information about products, services, policies, and procedures.
Resolving Issues: Handling complaints and resolving issues to ensure customer satisfaction.
Company Name 2
QUALFON INC
Job Title
CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE
Start Date
07/02/2017
End Date
02/09/2019
Job Description
Upselling and Cross-Selling: Recommending additional products or services that may benefit the customer.
Troubleshooting: Assisting customers with technical issues or guiding them through troubleshooting steps.
Handling Escalations: Managing escalated issues that require more in-depth knowledge or authority.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication