Vitaliano Rodelas Jr.
ian_rodelas@yahoo.com
+639055568411
PH
About Me
A customer service champion with 15 years in the BPO industry, delivering exceptional experiences across various domains. Skilled in resolving complex issues, driving customer satisfaction, and fostering loyalty, I excel in high-pressure environments with professionalism and empathy.
With expertise in managing communication channels and streamlining processes, I consistently meet KPIs and ensure compliance with global standards. Proficient in identifying customer needs, upselling, and cross-selling, I leverage a problem-solving mindset to exceed expectations and contribute to revenue growth.
Basic Information
Full Name
Vitaliano Rodelas Jr.
Email Address
ian_rodelas@yahoo.com
Phone
+639055568411
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Lyceum of the Philippines University - Batangas
Field of Study
Marketing Management
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Capital One Philippines
Job Title
Senior Operations Representative
Start Date
03/10/2016
End Date
14/09/2025
Job Description
As a Customer Service Representative for high-value credit card customers, I provided personalized support to affluent clients, addressing their inquiries and resolving issues related to their accounts. My role includes managing account services, processing transactions, and offering tailored financial solutions to enhance customer satisfaction. Strong communication skills, a deep understanding of credit card products, and the ability to build rapport are essential. I am also responsible for identifying opportunities for upselling premium services, ensuring a high level of service that aligns with the expectations of elite customers.
Company Name 2
Convergys Philippines
Job Title
CSR
Start Date
01/10/2012
End Date
01/10/216
Job Description
As a Telco Account Agent, I served as the primary point of contact for customers regarding telecommunications services. My responsibilities include managing account inquiries, providing product information, assisting with billing issues, and resolving customer complaints. I also worked to identify customer needs, upsell services, and ensure a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of telecommunications products are essential for effectively supporting customers and enhancing account satisfaction.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing | Video Editing
Business Skills
Sales & Lead Generation | Product Management | Customer Relationship Management (CRM)
Communication