Lohit Nelli
lohit103nelli@gmail.com
+918080811372
IN
About Me
Knowledgeable and dedicated customer service professional with over 5 years of extensive experience in (BPO, IT, Call Centre, Domestic and International processes) industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Basic Information
Full Name
Lohit Nelli
Email Address
lohit103nelli@gmail.com
Phone
+918080811372
Location
IN
Education
Education Completed
High School
Institution/School
ShankarLal Agrawal Science College
Field of Study
Science
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
64%
Certifications
Achievements
Work & Experience
Company Name 1
Recharge Trend Setter - Remote
Job Title
Start Date
06/01/2023
End Date
23/11/2023
Job Description
(Appointment Setting, Sales Support, Team management, CRM software tools handling, Customer service and support via CAll, Email and Chat )
Company Name 2
Sciscom-Remote
Job Title
Customer Service Representative
Start Date
04/08/2022
End Date
01/01/2023
Job Description
Answered customer telephone calls promptly to avoid on-hold wait times
Provided primary customer support to internal and external customers
Updated account information to maintain customer records
Offered advice and assistance to customers, paying attention to special needs or wants
Answered constant flow of customer calls with minimal wait times
Responded to customer requests for products, services, and company information
Participated in team meetings and training sessions to stay informed about product updates and changes.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication