Over the years, I have worked with various BPO organizations where I’ve successfully designed and implemented training programs focused on improving agent performance, product knowledge, and customer service skills. I am well-versed in assessing training needs, customizing content to meet specific client requirements, and delivering both in-person and virtual training sessions. Whether onboarding new hires, providing refresher training, or leading advanced skill workshops, I’ve consistently fostered a culture of continuous learning and improvement.