Company Name 1
Sage Property Group
Job Title
Virtual/Inside Sales Professional
Job Description
I specialized in lead generation, database management, and client communication. Using tools like ZoomInfo, LinkedIn Sales Navigator, and HubSpot, I conducted extensive research to identify and validate leads while maintaining and organizing large client databases. I also coordinated appointments via Google Calendar and OnceHub, ensuring timely follow-ups and seamless scheduling. Additionally, I managed outreach and circle prospecting using platforms such as Vulcan7 and Mojo Dialer, while providing excellent client support through phone, email, and text communication. My proactive approach to research and process automation significantly improved database accuracy, enhanced lead conversion rates, and streamlined workflows.
Job Title
Quality Team Leader & QA Analyst
Job Description
I served as a Quality Team Leader and QA Analyst, overseeing a team of 10 Quality Analysts across two business lines. I conducted performance analysis, audited over 300 emails weekly, and delivered detailed reports on key performance indicators such as Quality Rate, First Contact Resolution (FCR), and Issue Resolution Rate (IRR) to stakeholders. Additionally, I facilitated training sessions, ensured compliance with quality standards, and consistently drove improvements in team performance. Recognized as a Core Value Awardee, I was instrumental in streamlining operations, achieving performance excellence, and contributing to the company’s success.