Cleofe Rafer
rafercleofe@gmail.com
09753472899
PH
About Me
Hi, I'm Cleofe Rafer just call me Cleo. An experienced former Subject Matter Expert Virtual Assistant and Data Analyst with a 3-year tenurity in the Medical Health field. Proficient in assisting customers with medical documents, lab inquiries, and lab results. Skilled in generating weekly, monthly, and yearly reports on total sales and disputes.
I'm also seasoned in managing Excel, Word, Google Drive, and Google Docs, with expertise in utilizing these tools to streamline processes and enhance productivity.
Moreover, I bring valuable experience in communicating with customers via email, ensuring timely and informative responses to their queries.
Basic Information
Full Name
Cleofe Rafer
Email Address
rafercleofe@gmail.com
Phone
09753472899
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Dr. Felimon C Aguilar Information Technology Training Institute
Field of Study
Computer Programming
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
1.75
Certifications
Achievements
Work & Experience
Company Name 1
myLabbox
Job Title
SME / Backend support / Administrative Assistant
Start Date
01/12/2020
End Date
25/02/2024
Job Description
* Email Management, Client, Customer & Laboratories Support.
* Patients Information & Lab Results Monitoring
* Shipment and Fulfillment Monitoring
* Weekly, Monthly, and Quarterly Operations Representative for Reporting
* Training and Onboarding New Employees
* Maintain accurate records of customer and patients documents and sales records
Company Name 2
CS Pac Global
Job Title
Back Office Logistics Associate
Start Date
15/05/2018
End Date
20/06/2020
Job Description
* Operate emails and manage correspondence.
* Create and manage tickets for various requests.
* Answer and resolve customer queries promptly.
*Recheck and ensure accurancy of backlog records.
*Process logistics documents, including MBL/HBL waybills, invoices (tax, debit note,
credit note, demurrage charges), delivery
orders, arrival notes, and telex releases.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Project Management | Customer Relationship Management (CRM)
Communication