I offer a total of 13 years of experience in the Business Process Outsourcing (BPO) sector, including 5 years as a Provider Service Advocate for a healthcare account, where I specialized in inbound and outbound calls, chat support, and technical assistance. My key competencies include efficient issue resolution, comprehensive product knowledge, and familiarity with operational processes. In addition, I have 2 years of experience assisting customers with internet, fiber, and TV services. During this time, I developed proficiency in troubleshooting complex technical issues and guiding non-technical customers through various service setups, which enhanced my problem-solving abilities and emphasized the importance of clear communication. Furthermore, I bring more than 5 years of managerial experience in overseeing security agencies, human relations, and administrative functions. My responsibilities included client coordination and incident investigations. I possess strong leadership skills and expertise in conducting site security surveys, allowing me to foster a collaborative team environment by leading by example.