Paolo Herrera
paoloherrera616@gmail.com
09777308003
PH
About Me
I’m an experienced leader with a strong background in the medical field, including managing 18 customer service representatives for Acelity+3M, a company specializing in medical equipment rentals across the U.S. I oversaw order processing, billing, and coordination with customers’ insurance companies, ensuring compliance with HIPAA regulations. This role honed my expertise in compliance, attention to detail, and delivering exceptional service.
In addition, I specialize in email deliverability, ensuring campaigns reach the right audience effectively. Combining leadership, technical expertise, and a commitment to compliance, I’m ready to drive results and improve operational efficiency in any role.
Basic Information
Full Name
Paolo Herrera
Email Address
paoloherrera616@gmail.com
Phone
09777308003
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Batangas State University
Field of Study
Business Administration
Graduation Year
2013
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Storygen Sales
Job Title
Email Deliverability Analyst and Account Manager
Start Date
01/06/2022
End Date
21/12/2024
Job Description
I’ve specialized in email deliverability, ensuring campaigns reach their intended audience with maximum impact. From creating and warming up email accounts to troubleshooting deliverability issues and analyzing performance metrics, I bring a hands-on, detail-oriented approach to every project.
Company Name 2
Acelity+3M | Cognizant
Job Title
Team Lead
Start Date
05/01/2016
End Date
29/06/2022
Job Description
In my role as a Team Lead at Acelity, I oversee a team of 18 customer service representatives and ensure their overall productivity. I meticulously prepare weekly, monthly, and quarterly reports to monitor their performance and identify areas for improvement. Additionally, I conduct team meetings and offer one-on-one coaching sessions to address any challenges and implement new processes.
Furthermore, I play a crucial role in training newly onboarded associates and overseeing them during their nesting period, ensuring they are equipped with the necessary skills to excel in their roles. I also assist higher management in identifying potential associates through deliberation.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Copy writing & Content Creation | Copy writing & Content Creation
Business Skills
Project Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication