Rufino Jr Gilles
rufinogilles13@gmail.com
0906 409 5513
PH
About Me
Dynamic and people-oriented professional with 11+ yeears of experience in team management, customer service supervision, and organization. Provides essential support to senior management and high-level officials to make sure company objectives are met.
Basic Information
Full Name
Rufino Jr Gilles
Email Address
rufinogilles13@gmail.com
Phone
0906 409 5513
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Bachelor of Science in Business Administration Major in Human Resource Polytechnic University of the Philippine
Field of Study
Bachelor of Science in Business Administration Major in Human Resource Management
Graduation Year
2024
Current Enrollment
Graduated
GPA/Grade
1.32
Certifications
Achievements
Work & Experience
Company Name 1
Concentrix
Job Title
Senior Quality Evaluator
Start Date
28/01/2013
End Date
20/01/2025
Job Description
• Aids the team supervisors in ensuring the consistency of customer experience and
excellence of service tasks performed by the team members in order to maintain client
confidence and loyalty.
• Conducts transaction monitoring of agents calls, emails or any back office work and
be able to provide feedback, observation and analysis related to various aspects such
as VOC, L2R, compliance, quality measures and etc.
• Sending performance reports to monitor the progress of the quality scores.
• Facilitates meanings for daily updates and reminders
Company Name 2
Job Title
Start Date
End Date
Job Description
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication