Ma. Angelica Altavano
maangelica.altavano@gmail.com
09298302381
PH
About Me
I am Ma. Angelica Altavano, a graduate of BS Nusing in 2010. I have 2yrs experience as caregiver in Taiwan. I am currently working for the BPO industry for more than 11yrs now. I hope you can consider my application. I am looking forward to be part of the team.
Basic Information
Full Name
Ma. Angelica Altavano
Email Address
maangelica.altavano@gmail.com
Phone
09298302381
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Immaculate Conception College
Field of Study
BS Nursing
Graduation Year
2010
Current Enrollment
Graduated
GPA/Grade
90
Certifications
Achievements
Work & Experience
Company Name 1
Concentrix formerly IBM Daksh
Job Title
Customer Service Associate
Start Date
01/07/2011
End Date
15/09/2014
Job Description
Customer Representative for United Airlines - booking reservation for passengers both domestic and international flights, online reservations and walk through, resolving other customer concern.
Company Name 2
Concentrix formerly Convergys
Job Title
Senior Account Specialist
Start Date
18/07/2016
End Date
01/12/2019
Job Description
Senior Account Specialist for Citi Bank handling calls for all credit card transactions, balance transfers, credit line increase and more so. Got promoted as Subject Matter Expert handling Agents in providing FCR and inquiries to avoid long call waiting.
I notice there was no option to add Company 3 however I would to add continuation of my work experience I am currently working for JPMorgan Chase Bank as Operations Senior Specialist ll handling Mortgage.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Mobile Development
Creative Skills
Copy writing & Content Creation
Business Skills
Customer Relationship Management (CRM) | Business Analysis
Communication