Job Title
Customer Service Representative
Job Description
I have been working with UberEats, where I assist delivery partners by answering their calls and providing support for a variety of issues related to their deliveries. This includes resolving app-related problems, addressing concerns with restaurants or customers, and handling pay disputes. For example, I help with issues such as long wait times at restaurants, delivery address changes, or situations where the delivery distance is farther than expected. My role requires effective communication and problem-solving to ensure that delivery partners have a smooth and efficient experience.
Company Name 2
United Healthcare - OptumRx
Job Title
Customer Service Advocate
Job Description
My responsibilities include answering calls to process prescription refill orders and track their status. I also communicate with healthcare providers to request prescriptions, coordinate with pharmacists, and reach out to other pharmacies when necessary. Additionally, I am trained to provide essential healthcare information to customers, such as details about their deductibles, copays, and out-of-pocket expenses, ensuring they have a clear understanding of their coverage and costs.