Jorge Elias Villalta Flores
jorvillalta01@gmail.com
76113526
SV
About Me
I’m a data-driven professional with several years of experience in operations, data analysis, and process optimization within SaaS environments. My expertise lies in using tools like Tableau, PowerBI, and Google Data Studio to deliver actionable insights that improve performance and drive business success. I thrive in collaborative settings, aligning cross-functional teams to achieve strategic goals, and I’m passionate about leveraging data to solve complex problems and create impactful solutions.
Basic Information
Full Name
Jorge Elias Villalta Flores
Email Address
jorvillalta01@gmail.com
Phone
76113526
Location
SV
Education
Education Completed
Bachelor Degree
Institution/School
Tecnological University of El Salvador
Field of Study
Industrial Engineering
Graduation Year
2024
Current Enrollment
Graduated
GPA/Grade
Bachelor Degree
Certifications
Achievements
Work & Experience
Company Name 1
Motmot Technologies
Job Title
Operations Analyst
Start Date
09/10/2024
End Date
21/12/2024
Job Description
Operations Analyst, responsible for enhancing game features, optimizing user experiences, and supporting product operations in a SaaS environment. My role focused on datadriven decisions, collaboration across departments, and maintaining accurate documentation to ensure the smooth operation of company product.
Company Name 2
Webhelp El Salvador
Job Title
Workforce Analyst
Start Date
10/08/2021
End Date
16/09/2023
Job Description
As a Workforce Analyst for a US-based company, I supported operations by managing workforce scheduling, ensuring accurate reporting, and maintaining real-time data for a SaaS environment. My role was crucial to optimizing staffing levels and ensuring smooth communication across teams while maintaining high-quality service for chat, email, and call-based support.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Product Management | Customer Relationship Management (CRM) | Business Analysis
Communication