Company Name 1
Teleperformance
Job Title
Customer Service Specialist
Job Description
As a Healthcare Customer Service Representative, we provide exceptional support and guidance throughout the healthcare journey.
Answering phones and emails in a timely and professional manner.
Providing accurate information about insurance coverage, billing, and appointment scheduling.
Resolving patient inquiries and complaints in a calm and understanding manner.
Processing patient requests for medical records, prescription refills, and other services.
Maintaining patient confidentiality and adhering to HIPAA regulations.
Working collaboratively with other members of the healthcare team to ensure seamless patient care.
Staying up-to-date on healthcare policies and procedures.
Company Name 2
Health Prime Inc.
Job Title
Authorization Specialist
Job Description
Licensed professional teacher with a solid background in healthcare, including experience in medical VA administration where I gained expertise in of patient scheduling, medical records management, insurance verification, prior auth request and lot more. This experience honed my skills in detail-oriented work, accurate data entry, and effective communication with diverse stakeholders. My teaching experience has further developed my ability to explain complex concepts clearly and engagingly, tailoring my approach to individual learning needs. I am a highly organized and efficient individual with a proven ability to manage multiple tasks and meet deadlines. I am seeking a challenging role that allows me to combine my teaching and healthcare expertise to contribute to a positive and productive work environment.
Application Question(s):
Have you used the EMR system Epic before?
Yes, I used EMR/EHR system before and have idea using the EPIC.