Angelica Hernaez
hernaezangelicaanne@gmail.com
09956519726
PH
About Me
I have a degree in Arts and Communication, and I have worked in the field before for over 5 years. During my time as Senior Associate, I have learned valuable skills that appear relevant to the position desired by your company.
I worked in medical insurance as a Senior Associate for 5 years assisting client professionals and policy holders in the US ,I Oversaw client account inquiries, Handled lifecycle complaints from the initial issues through to positive resolution.
My areas of expertise are eligibility, insurance verification, daily clinic operations, tracking data and inventory, coordination of benefits and pre-certification, where I also received several commendations and awards for meeting the clients benchmark.
Basic Information
Full Name
Angelica Hernaez
Email Address
hernaezangelicaanne@gmail.com
Phone
09956519726
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Emilio Aguinaldo College
Field of Study
Mass Communication
Graduation Year
2019
Current Enrollment
Graduated
GPA/Grade
2.0
Certifications
Achievements
Work & Experience
Company Name 1
ISTA SOLUTIONS
Job Title
Senior Executive Associate
Start Date
14/07/2024
End Date
15/01/2025
Job Description
• Manage patient records and ensure data privacy compliance.
• Schedule appointments and maintain calendars for healthcare professionals.
• Process insurance claims and manage billing inquiries.
• Assist in the coordination of patient care activities.
• Familiarity with healthcare regulations (e.g., HIPAA).
• Proficiency in healthcare management software.
• Manage certification records and assist with audits
Company Name 2
WNS
Job Title
Senior Representative
Start Date
05/01/2020
End Date
15/10/2023
Job Description
• Maximized customer retention using exceptional communication, persuasion and relationship-building skills.
• Monitored issue resolution timeframes, seeking continual improvements to avoid further customer complaints.
• Resolved staff issues and concerns through appropriate incident investigation, seeking swift remedies to reduce operational disruption.
• Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.
• Managed high-volume customer calls, providing efficient service to continually meet timeframe targets.
• Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation.
• Handled lifecycle customer complaints professionally, from the initial raising of Issues through to positive resolution.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Machine Learning & AI
Creative Skills
Video Editing | Photography | Illustration | Copy writing & Content Creation | Branding & Visual Identity | Photography | Illustration | Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Project Management | Social Media Management | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication