My name is ARLENE LOBO, I am from Lapu-Lapu City, cebu. I've been with the BPO industry for 10 yrs and handling different types of support like outbound & inbound for customer service & technical support, chat & email support and also operational/administrative support. I have Strong service orientation, and also understanding of the importance of developing effective working relationships with customers. Highly motivated, organized, and efficient. I am willing to adjust when needed and take ownership, especially in roles that involve customer service or critical tasks that need immediate attention. Managing time effectively comes down to setting priorities and staying organized. I Leads the operational management of identity, Tools access, and also authorization requests throughout the employee from onboarding to offboarding. Responds to support requests either in person, over the phone, or via email in a professional, confident, and courteous manner. Determines the priority, and assignment of tickets and make sure to document the support requests using the IT Help Desk ticketing system. Facilitates issues handling and escalation with cross-functional support staff to achieve timely resolution. Follows up with users, provides feedback, and sees problems through to resolution. Keeps up-to-date with the company policies and procedures as they apply to the usage of technology.