Talent Headshot
Jenny Babe Garduño
jennybabeabarro@gmail.com
09954113120
PH
About Me
As a highly skilled professional with a diverse background, I bring a wealth of experience in customer service, entrepreneurship, quality assurance, finance, and leadership. My focus is on delivering results and fostering positive team environments that drive both individual and organizational success. I am adept at advocating for company values and utilizing my expertise to improve operational efficiency, achieve strategic goals, and enhance customer satisfaction. I have a proven track record of effectively managing operations, addressing customer concerns, and optimizing service delivery to meet and exceed expectations. With a strong entrepreneurial mindset, I excel in developing and leading teams that focus on continuous improvement, customer loyalty, and fostering long-term relationships with key stakeholders. I am committed to transforming customers into enthusiastic advocates for the company, ensuring their experiences drive sustainable business growth.
Basic Information
Full Name
Jenny Babe Garduño
Email Address
jennybabeabarro@gmail.com
Phone
09954113120
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Polytechnic University of the Philippines
Field of Study
Bachelor of Science in Information Technology
Graduation Year
2007
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Collection House International BPO Inc.
Job Title
Quality Analyst
Start Date
18/04/2016
End Date
08/07/2022
Job Description
Wrote, edited, and updated project manuals and technical documentation for the QA Team. Analyzed and tested game builds to identify improvements and assisted in resolving issues. Monitored inbound and outbound calls from Australian and Manila-based Account Representatives. Assessed individual Quality Assurance Forms for coaching and feedback to ensure adherence to company policies and Australian Debt Collection Guidelines. Conducted call analysis for special handling cases and updated guidelines within the Quality Form. Prepared monthly site-wide reports and developed action plans for improvement. Used tools such as Microsoft Office, Google Suites, Zoom and CRM.
Company Name 2
Istaff Outsourcing Services
Job Title
Shift Leader
Start Date
27/04/2025
End Date
05/04/2016
Job Description
Managed back-office operations for a travel website assisting travelers in selling nonrefundable room reservations. Delivered exceptional customer service, handled escalations, and managed credit card transactions and accounts payable. Prepared reports for daily meetings with onshore Operations Managers. Developed and coached agents’ monthly performance scorecards. Used tools such as Microsoft Office, Zendesk, Slack and CRM.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication