IVEE JANELLE CURIB
iveejanelleacurib@gmail.com
+639957730997
PH
About Me
I am a highly motivated and organized professional with a strong background in customer service and administrative support. My experience in handling escalated guest complaints and ensuring guest satisfaction at Intercontinental Hotel Group, along with my attention to detail and proactive approach to safety and security at New Oriental Club 88, have equipped me with the skills and dedication to excel as an Executive Assistant. I am eager to contribute my organizational abilities, communication skills, and proficiency in Microsoft Office Suite to a dynamic team, providing seamless support and exceeding expectations.
Basic Information
Full Name
IVEE JANELLE CURIB
Email Address
iveejanelleacurib@gmail.com
Phone
+639957730997
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Immaculate Conception International College
Field of Study
Travel, Tourism and Office Management
Graduation Year
2018
Current Enrollment
Graduated
GPA/Grade
91%
Certifications
Achievements
Work & Experience
Company Name 1
Intercontinental Hotel Group (IHG)
Job Title
Customer Service Representative (Case Manager - Escalations)
Start Date
21/06/2022
End Date
28/12/2024
Job Description
This role involves managing escalated guest complaints, disputes, and problems requiring specialized attention. Responsibilities include calming upset guests, finding solutions, and collaborating with various departments to resolve issues efficiently. Maintaining accurate records, implementing solutions to prevent future issues, and utilizing guest feedback for continuous improvement are key aspects of this position. The ideal candidate will be proactive in ensuring guest satisfaction and loyalty while adhering to all company guidelines and protocols.
Company Name 2
New Oriental Club 88
Job Title
Security & Safety Admin Assistant
Start Date
02/10/2018
End Date
31/08/2020
Job Description
This role involves providing comprehensive administrative support to security and safety executives, including managing schedules, coordinating travel arrangements, and setting up meetings. In addition, responsibilities may include coordinating with agencies, handling ad hoc tasks, and ensuring a safe and secure work environment by implementing safety procedures and responding to incidents.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Copy writing & Content Creation | Copy writing & Content Creation
Business Skills
Social Media Management | Customer Relationship Management (CRM)
Communication