I am a dedicated professional with a passion for training and development, particularly in the customer care sector. My experience includes successfully training over 100 healthcare agents through both classroom and virtual sessions. I've developed skills in creating a positive learning environment, providing motivation, direction, and constructive feedback to achieve learning objectives. My background also includes participation in certification and leadership courses to enhance my expertise in adult learning theory, program design, and organizational change management. I'm committed to ensuring quality service and continuous improvement in all training programs. I also have basic knowledge with RCM process.