Cyveh de los Santos
cyvehdelossantos@gmail.com
09671738001
PH
About Me
I am Cy and I'm a Bachelor of Science in Medical Biology graduate from the Philippines. Way back in college, I’ve been an active student leader and I was able to work with different organizations. I have worked as a Budget and Finance / Sponsorship Head in several events also.
Currently, I am a HIPAA certified Medical Virtual Assistant with more than 2 years of experience. I was a former Medical VA of two California based clients, an aesthetic beauty and wellness clinic, and a Gastroenterology institute handling more than 10 medical doctors.
I am usually responsible for the following tasks: Customer support by handling both inbound and outbound phone calls; Email, text message, and chat Support using various email & phone systems; Calendar scheduling and Patient Appointment Setting through EMR’s;
And Medical records and document management by Retrieving and sending out to medical doctors and institutes/clinics.
Outside work, I do really enjoy traveling whether by group or going solo, exploring new places and culture and meeting or getting to know other people.
Basic Information
Full Name
Cyveh de los Santos
Email Address
cyvehdelossantos@gmail.com
Phone
09671738001
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
University of St La Salle
Field of Study
Medical Biology
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
2
Certifications
Achievements
Work & Experience
Company Name 1
Adagio Aesthetic Medicine & Resculpt Medical Threads
Job Title
HIPAA Certified Medical Virtual Assistant
Start Date
30/07/2024
End Date
15/01/2025
Job Description
Handle and respond to voicemails & incoming and outgoing phone calls : Ring Central Phone System
Email and Text/Chat follow-ups : Ring Central & Google Workspaces
Scheduling and Patient Appointment setting: Vagaro
Send out invoice to clients for pills orders: Vagaro
Company Name 2
SJGI / San Jose Gastroenterology
Job Title
HIPAA Certified Medical Virtual Assistant
Start Date
20/12/2022
End Date
31/05/2024
Job Description
Retrieve & Export medical records from and to doctor’s offices and facilities;
Route patients files to offices/clinics (ASC, OCH, & RMC) for appointment confirmations;
Export & Fax patient’s ultrasounds, procedure, and pathology reports to medical doctors & clinics;
Daily schedule sweeping for additional appointments to be exported to offices/clinics;
Requesting patient’s prior authorizations to assigned VMA when not yet available in chart;
Send the imported medical records (procedure ultrasound images and discharge instructions) to patient’s chart;
Encode / Enter recall date and procedure result to patient’s charts.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Video Editing | Photography | Copy writing & Content Creation | Branding & Visual Identity | Graphic Design | Video Editing | Photography | Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Project Management | Customer Relationship Management (CRM)
Communication