Leilani Mercado
leilanimercado0@gmail.com
09501593704
PH
About Me
Results-driven and organized individual with proven ability to work effectively under pressure. As a dedicated parent of three, I've honed my multitasking skills and developed a strong sense of responsibility. With a strong work ethic and excellent time management skills, I excel in fast-paced environments and consistently deliver high-quality results.
Basic Information
Full Name
Leilani Mercado
Email Address
leilanimercado0@gmail.com
Phone
09501593704
Location
PH
Education
Education Completed
High School
Institution/School
Don Bosco Hogh School
Field of Study
Secondary
Graduation Year
2014
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Foundever
Job Title
Customer Service Representative Inbound 1
Start Date
07/10/2019
End Date
03/12/23
Job Description
Responsible for handling inbound customer calls, responding to customer inquiries, and resolving issues related to dental insurance policies.
Company Name 2
Teleperformance
Job Title
Customer Service Representative Chat
Start Date
16/01/24
End Date
30/01/24
Job Description
As a CSR Chat, you will be responsible for handling customer inquiries and concerns via live chat, providing timely and effective solutions to ensure customer satisfaction.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Web Development | Software Engineering | Data Analysis & Data Science | Machine Learning & AI | Cloud Computing | Cybersecurity | Mobile Development | DevOps & Automation | Blockchain Development | Game Development | Embedded Systems & IoT
Creative Skills
Business Skills
SEO & SEM | Social Media Management | Sales & Lead Generation | Product Management | Customer Relationship Management (CRM)
Communication