You’re an experienced operations and project manager with a strong background in team leadership and achieving client KPIs. You spent a year and a half as a team leader, helping your agents meet performance goals and delivering exceptional results. After that, you were promoted to Junior Operations Manager, where you oversaw the entire Shutterfly campaign. Currently, you’re overseeing the Mesirat project, focused on onboarding healthcare professionals, matching them with healthcare facilities, and ensuring smooth platform operations. You also manage specialized training programs like Neonatal Resuscitation Management, supporting healthcare professionals in gaining essential certifications. With your expertise in leadership, process optimization, and managing communications, you play a vital role in building efficient, impactful healthcare solutions.