I have over seven years of experience in the BPO industry, beginning as an outbound representative handling sales and customer outreach. I then spent six years in healthcare customer service, specializing in eligibility verification, claims processing, appeals handling, and customer support. Most recently, I worked in Amazon customer service for several months, managing inquiries, orders, and issue resolution. My adaptability and problem-solving skills allow me to provide high-quality service while ensuring customer satisfaction. I am eager to continue growing in a role where I can contribute to service excellence and positive client outcomes.