Calista Ezuma

calistaezuma@gmail.com

+234 813 712 3743

Obenz Enterprises

Customer service/Virtual Administrator

01/12/2021

04/26/2024

Controlled and resolved over 60 customer inquiries and concerns daily via phone, email, or chat, achieving a 95% customer satisfaction rate. • Provided virtual administrative support by managing over 100 emails daily, scheduled 15+ appointments weekly, and organized documents with 99% accuracy. • Assisted in processing 150+ orders monthly, addressed billing inquiries promptly, and resolved 90% of customer complaints or issues on the first contact. • Maintained accurate records of over 400 customer interactions and administrative tasks weekly, ensuring data integrity and accessibility. • Collaborated with a cross-functional team to streamline processes, resulting in a 30% increase in customer satisfaction and a 15% improvement in administrative efficiency. • Carried out in-depth research, compiled comprehensive reports, and contributed to 5 special projects annually, providing valuable insights and support for decision-making. • Leveraged virtual office tools and software to automate administrative tasks, reduced manual workload by 30%, and increased productivity by 25%. • Proactively identified and addressed customer pain points, resulting in a 15% reduction in customer escalations and a 25% increase in customer retention. • Maintained strict adherence to company policies and procedures, ensured 100% compliance with confidentiality requirements, and upheld professionalism in all interactions.

Krisoral Group of Companies

Personal Assistant

01/14/2020

12/18/2020

Directed and optimized schedules and appointments for company executives, resulting in a 30% increase in meeting efficiency and productivity. • Orchestrated and executed 10+ meetings and events monthly, achieving an 85% satisfaction rate among attendees. • Supervised correspondence for executives, and responded to over 30 emails and phone calls daily with an 80% response rate within 24 hours. • Successfully arranged travel accommodations for executives, booked 30+ flights, hotels, and transportation arrangements per month, and saved 15% on travel expenses through strategic planning. • Carried out comprehensive research on 10+ topics monthly, and delivered accurate and timely information to support executive decision-making processes. • Provided efficient administrative support to executives, processed 50+ documents monthly, and maintained a 99% accuracy rate in document organization. • Directed household tasks for executives, and oversaw 10+ personal errands and projects monthly to ensure seamless integration of work and personal life. • Implemented strategies to streamline daily activities, resulting in a 20% reduction in operational inefficiencies and improved overall company productivity. • Received recognition from executives for exceptional performance in enhancing efficiency and supporting their professional and personal needs.

Office Software Proficiency Calendar Management Email Management Data Entry and Documentation File Organization and Management Phone Etiquette Expense Management Meeting and Event Coordination Executive Support Database management Document Preparation Project Coordination Workflow Optimization Invoicing & Proposal Follow Up Time Management Community Management