Company Name 1
Wellaahealth Tech
Job Title
Customer Success Agent
Job Description
Achieved a remarkable customer satisfaction ratings by delivering industry-leading customer service, efficiently handling an average of 50 inbound and outbound calls, emails and live chat support daily
Onboarded and activated new customers, increasing product usage by 20%, ensuring they derive
maximum value from the platform by strategically utilizing key features and products. Collaborated effectively with cross-functional teams, including Sales, Marketing, and Development, to
champion customer needs and drive product improvements. Analyzed customer data and usage patterns, leveraging insights and recommendations for product
improvements, tailored success initiatives and addressed retention risks promptly.
Conducted comprehensive customer interviews and surveys to collect feedback and identify pain
points, in the customer journey, driving improved net promoter scores. Generates periodic activity and performance reports by providing crucial insights to Unit Heads and
guiding customers throughout the product acquisition. Responded promptly to customer inquiries and complaints, addressing concerns effectively and
ensuring a high level of customer satisfaction. Utilized CRM Tools in maintaining customer interactions, transactions, comments, and complaints to
provide valuable insights for improving customer service processes. Managed a team of junior customer service representatives and monitored their performance to ensure
they contributed to overall team efficiency and effectiveness