Rediet Kidane

rediet850@gmail.com

+971 52 273 5712

MMCYTECH / INTERNOVA

IT Support Specialist

02/01/2023

09/24/2024

• Provided first-level technical support to end-users, • Resolving hardware and software issues promptly. Installed, configured, and maintained computer systems, printers, and peripherals. • Assisted in the deployment and management of software updates. • Assisted in the deployment and management of software updates. • Conducted regular system backups and ensured data integrity. • Collaborated with cross-functional teams to identify and implement IT solutions. • Maintained accurate records of IT equipment inventory and performed asset management tasks. • Created user guides and documentation to facilitate self-help for end-users.

MMCYTECH / CVENT

Sr. Account manager

05/01/2019

01/01/2023

• Client communications/ Client management • Overseeing work that has been done. • Assessing conflict and handling accordingly. • Makes sure clients receive requested projects in a timely fashion. • Be the primary point of contact and build long-term relationships with clients. • Resolving complaints and keeping track of all processes that pertain to the client’s desire Communicating with clients to ensure that all their needs are understood and addressed. • Build, maintain, and create strong customer relationships with new and existing clients Documenting. • quality assurance activities and creating audit reports

Client Relationship Management: Strong ability to build and maintain trust and loyalty with clients. Project Management: Proficient in tools like Asana and Monday.com for tracking progress and deadlines. Conflict Resolution: Skilled in identifying and resolving issues effectively. Communication: Excellent verbal and written communication skills for clear interactions. Data Analysis: Ability to analyze client feedback and metrics to drive improvements. Technical Proficiency: Familiar with Salesforce and ServiceDesk for CRM and IT support management. Team Leadership: Experience in supervising and guiding remote teams to achieve performance targets. IT Support Skills: Knowledgeable in troubleshooting hardware and software issues and maintaining system integrity. Documentation and Training: Ability to create user guides and facilitate self-help for end-users. Quality Assurance: Experience in monitoring work quality and implementing improvement measures.