Company Name 1
Teamsville Global
Job Title
Senior Customer Service Representative
Job Description
Training and coaching of New Hires.
• Setting and tracking targets and performance of New Hires.
• Monitoring and Evaluating work ethics of team Members.
• Experience on CRM tools
• Answering or making calls to clients to learn about and address their needs, complaints, or
other issues with products or services.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent
consistent customer service
• Ability to multi-task, co-ordinate and logically process information
• Experience in Microsoft office
• Team player with minimum Supervision