Job Title
Customer service/Sales Development Specialist
Job Description
Achieving consistent daily outreach with 100+ outbound calls to prospective and existing clients
through strategic CRM utilization, fostering relationships and driving sales opportunities.
● Maintaining a 90% client satisfaction rate by promptly addressing inquiries and resolving issues,
ensuring positive client experiences.
● Streamlining order processing procedures by handling an average of 60 new orders daily with
99% accuracy and reducing processing time by 20%.
● Boosted customer retention by 25% through collaborative initiative, implementing tailored
service improvement based on customer feedback analysis.
● Analyzing over 500 customer service interactions monthly, identifying trends that led to a 15%
increase in overall customer satisfaction.
Company Name 2
Exemplar Project group
Job Title
Client Engagement Manager
Job Description
● Fostering positive relationship with clients
● Serving as a liaison between the client and the company by ensuring clear communication and
understanding of expectations
● Addressing client needs , and maximizing client satisfaction to build long-term partnership
● Overseeing projects, timelines, and deliverables to meet client requirements
● Developing and implementing strategies to enhance client engagement and loyalty
● Identifying opportunities for upselling or expanding services to existing clients