Company Name 1
Ez Living Home Care of NY
Job Title
Customer Success Manager
Job Description
• Built and maintained strong client relationships, driving high satisfaction and loyalty
through proactive support.
• Led client onboarding and aligned service delivery with client needs, improving retention
rates.
• Identified and implemented service enhancements, optimizing client satisfaction and key
performance metrics.
• Efficiently managed CRM systems like Zoho and ePace while coordinating the sales funnel
to optimize client retention and success.
Company Name 2
Sea Lion International
Job Title
Sales & Operations Data Manager
Job Description
• Utilized Microsoft Dynamics to manage inventory SKUs, ensuring precise availability
checks for the operations team.
• Coordinated daily replenishment with vendors and operations, aligning seamlessly with
shipment updates.
• Enhanced Sales team visibility by conducting thorough analysis of CRM and work portal
data, generating accurate post-shipment invoices, and delivering clear, concise analysis
reports to management.