Company Name 1
PRIMETIME FREIGHT INC (CAROLINA LOGISTICS)
Job Title
Human Resource Manager
Job Description
•Recruiting
•Interviewing new candidates and conducting orientation
•Collecting and checking required paper work to meet the stated requirements
•Effective communication and follow up
•Maintaining database
•Multitask between answering calls and responding to emails
Company Name 2
BINARY TECHNOLOGIES XMT, (BEU DELIVERY)
Job Title
CUSTOMER SERVICE MANAGER
Job Description
•Assigning tasks, motivating employees and assessing performance.
•Fixing any issues with call center as well as customers
•Oversee call center staff and overall activity
•Maintaining equipment, offering assistance to customers.
•Training call center representatives
•Controlling on time delivery and quality assurance.
•Answer questions from staff and provide guidance and feedback.
•Anticipate escalation and take over calls when needed.
•Devise ways to optimize procedures and keep team motivated