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Ricardo Alcayde
rhick1522@gmail.com
+63 928 153 8155
About Me
Basic Information
Full Name
Ricardo Alcayde
Email Address
rhick1522@gmail.com
Phone
+63 928 153 8155
Location
Education
Education Completed
Institution/School
Field of Study
Graduation Year
Current Enrollment
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Concentrix
Job Title
CSR/TSR/Billing/Sales
Start Date
20230206
End Date
20240625
Job Description
Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Process Sales
Company Name 2
Alorica
Job Title
CSR/ Billing
Start Date
20211019
End Date
20221228
Job Description
Handle inbound calls from customers and health providers. Assist customer requests for doctor's appointment, medicine replenishment, health insurance claims, etc. Answer inquiries about health insurance coverage.
Hourly Charge
Employment Type
Full Time
Professional Skills
Technical Skills
Virtual assistant / Data entry specialist
Creative Skills
Business Skills
Communication