Company Name 1
VXI Global Solutions
Job Title
Modern Life Technical Support (Tier 2)/Subject matter Expert/POC team lead Present
Job Description
● Deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
● Experience using MS Office applications: Word, Excel, Outlook
● Record, track, and document the escalation request problem solving process including actions taken through to the final resolution
● Respond in timely manner to requests and issues
● Handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives.
Company Name 2
Sutherland Global services
Job Title
Customer Service Representative ISM/Sales (AT&T &DTV)
Job Description
● Develop innovative ways to sell ATT products and services to customers.
● Handle customer requests for payments, activations, upgrades and other services.
● Address and resolve customer concerns promptly.
● Maintain up-to-date knowledge about ATT products and services.
● Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
● Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
● Take customer calls and complete service orders.
● Understand customer needs and recommend appropriate products and rate plans.