Company Name 1
Phil Office Administrative Services Corp.
Job Description
The Trainer is responsible for conducting training sessions, creating instructional materials, and ensuring that all employees are adequately trained to meet the company’s performance and customer service standards. This role focuses on delivering new hire onboarding, soft skills training, product/process training, and ongoing upskilling for the BPO workforce.
Company Name 2
Phil Office Administrative Services Corp.
Job Description
The Team Lead is responsible for managing a team of agents, ensuring that the team meets performance targets, adheres to company policies, and delivers high-quality service. The role involves coaching, monitoring, reporting, and driving overall team productivity in a fast-paced BPO environment.