Precious Egoabuchi Ejikeme-Ovuegbe

ejikeme.preciousegoabuchi@gmail.com

+234 803 867 9250

Fidelity Bank Plc

Customer Service Representative

01/02/2008

08/08/2021

VA_Leila ✅ Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. ✅ Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue. ✅ Managed portfolio of accounts and monitored for issues in need of attention. Trained and mentored junior banking staff to maximize performance, efficiency, and compliance. ✅ Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems, and printing receipts. ✅ Presented products and services to customers using in-depth knowledge to answer questions. Executed wire transfers, stop payments and account transfers. ✅ Prepared a variety of different written communications, reports, and documents to ensure smooth operations. ✅ Facilitated maintenance team training procedures to align with company standards. Proved successful working within tight deadlines and a fast-paced atmosphere. ✅ Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

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