Company Name 1
Support Services Group
Job Title
Retention Specialist
Job Description
Provided customer service through the development and implementation of successful retention techniques. Answered phone calls and retained customers for a US based Telecommunications company. Carefully recorded each interaction with the customer in the CRM.
Company Name 2
The Professional Capital
Job Title
Administrative / Accounting Assistant
Job Description
Ensured that payments, amounts and records were correct. I worked with spreadsheets, purchase and sales diaries. Recording and archiving of transactions. Controlled accounts payable and receivable. Professionally answered phone calls and emails, providing accurate information and facilitating smooth business correspondence. Developed streamlined administrative processes, contributing to organizational objectives and enhancing office efficiency.