Company Name 1
Express MedPay
Job Title
Virtual Assistant
Job Description
Add new patients in Eclipse.
Verify patients’ details and auto insurance details are correct in Eclipse.
Review and identify auto insurance appeals whether appeals are done, response is missing or has good certification.
Company Name 2
Xillium Professional Services, LLC
Job Title
Virtual Medical Assistant
Job Description
Verified insurance eligibility and benefits, and processed prior authorization via insurance portal or via phone call.
Informed the patients’ insurance update, copay and prior authorization status via Podium, email or phone call.
Informed the provider if the prior authorization is declined.
Advised the scheduler if the patient’s appointment needs to be rescheduled if the patient's prior authorization is pending.
Informed the scheduler if the patient’s insurance and if the provider is out-of-network.